Gambling should always be an enjoyable form of entertainment — never a source of stress, debt, or harm. rbajji is deeply committed to responsible gaming and provides every Player with practical tools to stay in control of their experience on the Platform.
At rbajji, responsible gaming is not a checkbox or a regulatory formality — it is a genuine operational priority. We serve the Bangladesh market, where millions of people enjoy sports betting on cricket and BPL matches, casino games, and slot entertainment every day. We take seriously the trust that every one of those Players places in us, and we recognise that some individuals may be at risk of developing gambling-related problems.
Problem gambling can affect anyone, regardless of income, background, or how experienced a player they are. It can develop gradually — starting as harmless entertainment before escalating into behaviour that disrupts finances, relationships, and mental health. rbajji believes that early awareness and readily available tools are the most effective ways to prevent harm before it becomes serious.
This page provides a comprehensive overview of the responsible gaming tools available to every rbajji Account holder, guidance on recognising warning signs of problem gambling, and clear instructions for accessing support — whether from our own team or from external resources. All tools described here are built into the Platform and are available free of charge to every registered Player in Bangladesh.
If you feel that your gambling is no longer under your control, please use the self-exclusion tool in your Account settings or contact our support team at [email protected] immediately. You do not need to wait until a problem becomes severe — our team is trained to help at any stage.
Gambling is entertainment, not a way to make money. Always set a budget before you play, never chase losses, and take regular breaks. If gambling stops feeling fun, it is time to stop.
Every rbajji Account comes with a full suite of responsible gaming controls. These tools are free, always accessible from your Account settings, and take effect immediately when activated.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions made in the moment. You can set limits for any amount in Bangladeshi Taka — for example, ৳500 per day or ৳5,000 per month.
Define the maximum amount you are comfortable losing within a set time period — daily, weekly, or monthly. If your net losses reach the limit you have set, your Account will be paused for the remainder of that period. This tool is particularly useful for Players who want to enjoy cricket betting and casino games with a firm financial boundary in place.
Set a maximum duration for each gaming session. When your chosen time limit is reached, you will receive a clear notification and your session will be paused. Research consistently shows that time limits help Players maintain perspective on how long they have been playing — a factor that is especially important for live casino games and in-play sports betting, where time can pass quickly.
Enable periodic on-screen reminders that show how long you have been playing in the current session, your net wins or losses during that session, and a prompt to review whether you want to continue. You can set reality check intervals of 15, 30, or 60 minutes. These brief pauses are a simple but effective way to stay grounded and make considered decisions rather than reactive ones.
If you feel you need a short break from gambling, activate a time-out for a period of your choice — from 24 hours up to 6 weeks. During a time-out, your Account is suspended: you cannot log in, place bets, or make deposits. Time-outs take effect instantly. You cannot reverse a time-out once it is active — the full period must elapse before access is restored. This is by design, to give you a genuine break.
Self-exclusion is for Players who feel they need a longer or permanent break from gambling. You can self-exclude for a minimum of 6 months or choose a permanent exclusion with no end date. During self-exclusion, your Account is fully deactivated, all marketing communications are suppressed, and you cannot create a new Account on the Platform. To reactivate after a temporary self-exclusion period, you must contact support and complete a 7-day reflection period before access is restored.
All responsible gaming tools are located under Account Settings → Responsible Gaming once you are logged in to your rbajji Account. If you have difficulty locating or activating any tool, contact our support team via live chat (under 3 minutes response) or by email at [email protected]. Our team can activate any limit or exclusion on your behalf.
Six pillars underpin our approach to player protection across every game, every bet, and every transaction on the Platform.
Every Account goes through a mandatory KYC process that verifies date of birth against government-issued ID. The Platform is strictly 18+ and we have zero tolerance for underage gambling. Accounts that cannot be verified as adult are permanently closed.
Our platform monitors gaming patterns for indicators of potential problem gambling — including sudden increases in deposit frequency, extended session lengths, and rapid bet escalation. Where patterns of concern are detected, our responsible gaming team may proactively reach out to the Player.
Every member of the rbajji support team receives responsible gaming training. They are equipped to handle sensitive conversations with empathy, to activate protective tools on a Player's behalf, and to signpost external support resources when appropriate.
Players who have activated a time-out or self-exclusion are immediately removed from all marketing lists. They will not receive bonus offers, promotional emails, or SMS notifications for the duration of their break. Marketing consent can also be withdrawn independently of any exclusion measure.
rbajji is committed to publishing transparent return-to-player (RTP) information for all slot games and casino products. Players should always understand the statistical probabilities involved in any game before wagering. Informed Players make better decisions about their gambling.
rbajji reviews its responsible gaming policies and tools on a regular basis to ensure they remain effective and aligned with current best practice in player protection. Updates to our tools and procedures are communicated to Players through Account notifications and this page.
Problem gambling rarely announces itself clearly. It tends to develop gradually. The following warning signs may indicate that gambling is becoming harmful rather than enjoyable.
Chasing LossesIncreasing bets to try to recover money lost in previous sessions — especially after a losing streak on cricket betting or casino games.
Gambling Beyond Your MeansSpending more than you can comfortably afford to lose, including money earmarked for rent, food, or family expenses.
Inability to StopFinding it difficult to stop playing even when you have decided to, or feeling compelled to keep going until your balance reaches zero.
Gambling to CopeUsing gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances such as financial pressure or relationship problems.
Neglecting ResponsibilitiesMissing work, failing to meet family obligations, or withdrawing from social activities in Dhaka, Chittagong, or elsewhere because of time spent gambling.
Borrowing to GambleTaking loans, borrowing from family or friends, or using credit to fund gambling sessions — a clear indicator that gambling is no longer within safe limits.
Concealing Gambling ActivityHiding the extent of your gambling from family members or lying about wins and losses — suggesting awareness that the behaviour has become problematic.
Preoccupation with GamblingSpending significant mental energy thinking about past gambling sessions, planning future bets, or calculating how to fund upcoming deposits.
If one or more of the above descriptions feel familiar, please do not wait. Activate a time-out or self-exclusion from your Account settings right now, or contact our support team at [email protected] to discuss your options in complete confidence.
If you feel that gambling is becoming a problem, or if you simply want to put firm controls in place as a precaution, follow the steps below. You do not need to be in crisis to use these tools — many of our most responsible Players use deposit limits and session reminders as a matter of routine.
Access your Account via the rbajji Login page. If you are concerned about logging in triggering a gambling urge, proceed directly to step 3 and contact support instead.
From your Account dashboard, select Settings, then choose the Responsible Gaming tab. All protective tools are listed here in one place.
Select the appropriate tool — deposit limit, loss limit, session time limit, reality check, time-out, or self-exclusion. Confirm your choice. Restrictions take effect immediately; there is no delay.
If you prefer not to navigate the settings yourself, our support team can activate any responsible gaming tool on your behalf via live chat or email at [email protected]. Live chat response is typically under 3 minutes.
If you feel you need professional guidance beyond what rbajji can provide, we encourage you to reach out to qualified mental health professionals or counselling services in Bangladesh who specialise in behavioural issues. Your wellbeing is more important than any game.
Responsible gambling is about making informed choices and maintaining control. The following practical guidelines help Players in Bangladesh enjoy the rbajji Platform in a healthy, sustainable way.
Decide in advance the maximum amount you are comfortable spending on gambling in a given week or month — and treat it as an entertainment cost, not an investment. Use the deposit limit tool to enforce this budget automatically.
Losing sessions are a normal part of gambling. Trying to recover losses by placing bigger or more frequent bets almost always makes the situation worse. Accept losses as part of the entertainment cost and stop for the day if you reach your limit.
Step away from the screen at regular intervals. Use the reality check reminder feature to prompt you every 30 minutes. Breaks allow you to reassess whether you are still enjoying the experience or playing on autopilot.
Avoid gambling when you are stressed, upset, tired, or under the influence of substances. Emotional states significantly impair decision-making and increase the likelihood of impulsive behaviour.
Your enjoyment and wellbeing are our top priorities. If you are ready to play, visit the rbajji Casino — and remember to set your limits before you start. Have questions? Our FAQ has answers, and our support team is available 24/7.